Contact information


Last updated: September 2, 2026

We are here to help! Whether you have a product question, need order assistance, or just want to say hello, our team is ready to assist you.

1. Email Support

  • Email: service@wildshe.com

  • Response Time: We aim to reply within 1–2 business days (Monday through Friday). High-volume periods may cause slight delays.

What to Include in Your Email

To help us resolve your request as quickly as possible, please provide:

  • Your order number (for order-related inquiries).

  • Your full name and the email address used during checkout.

  • A clear description of your question or issue.

  • Relevant photos (e.g., damaged items, incorrect shades).

2. Business Hours

  • Mon–Fri: 9:00 AM – 7:00 PM KST

  • Saturday – Sunday: Closed

  • Public Holidays: Closed

Note: Emails sent outside of regular business hours will be answered on the next business day.

3. Frequently Asked Questions (FAQ)

Before reaching out, you may find immediate answers on our dedicated policy pages:

4. Social Media Channels

Follow us and connect on social media:

Important: For security and faster processing, please use email for all order-related inquiries. We cannot access order details through social media direct messages.

5. About WILDSHE

WILDSHE is a beauty brand dedicated to creating high-quality, vegan, and cruelty-free cosmetics that celebrate individuality and self-expression. Every product is formulated with care to help you feel confident and beautiful in your own skin.

Thank you for supporting WILDSHE. We look forward to hearing from you!