Shipping policy


Last updated: September 2, 2026

Thank you for choosing WILDSHE. This Shipping Policy explains our processing, shipping, and delivery procedures.

1. Where We Ship & Customs

  • Global Shipping: We ship worldwide. If your country is unavailable at checkout, contact us at service@wildshe.com.

  • Duties & Taxes: International customers are responsible for all customs duties, import taxes, VAT, and brokerage fees. Packages will be declared at full value by law.

2. Order Processing Time

  • Preparation Window: Orders require 5 days of preparation time and will be dispatched on the fifth day after the order is placed.

  • Confirmation: You will receive a shipping confirmation email with a tracking number once your order ships.

3. Shipping Methods and Delivery Times

Estimated delivery times after dispatch:

  • Domestic Orders: 3–7 business days.

  • International Standard: 7–21 business days.

  • International Express: 3–7 business days.

  • Note: Deliveries may be affected by customs, weather, or carrier disruptions.

4. Shipping Rates

  • Costs are calculated at checkout based on order weight, destination, and selected method. Promotional free shipping will be applied automatically when qualified.

5. Order Modifications and Address Changes

  • 24-Hour Window: Contact us within 24 hours of placing your order for any changes or cancellations. Changes cannot be made once processing or dispatch begins.

  • Incorrect Addresses: You are responsible for entering an accurate address. Packages returned due to incorrect addresses may incur reshipping fees.

6. Tracking Your Order

  • Use the tracking number sent via email to monitor your package. Please allow up to 48 hours for tracking updates to appear.

7. Failed or Missed Deliveries

  • Pickup & Holding: If a delivery attempt fails, monitor your tracking and collect the package from the designated local pickup point.

  • Returned Packages: Refused or uncollected packages returned to us will be refunded minus a 10% restocking fee and original shipping charges.

  • Stolen Packages: We are not liable for packages lost or stolen after delivery confirmation.

8. Damaged or Lost Packages

  • Damaged Items: Report damaged, missing, or defective items within 7 business days of delivery with your order number, a description, and photos of the box and items.

  • Lost in Transit: For packages officially confirmed lost by the carrier, we will provide a free reshipment or a full refund based on your preference.

9. Contact Us

For questions regarding shipping or your order, reach out to us at:

  • Email: service@wildshe.com (Responses typically within 1–2 business days).